MO Geneva Guarantees
The company accepts returns and exchanges under the following conditions;
Merchandise purchased from Mo Geneva must be returned or exchanged within 30 days. It must be presented in its original packaging and accompanied by the appropriate sales slip. However, you will lose 20% of the product’s price as well as the delivery cost, unless we accidentally sent you a product different from the one you ordered.
If the period of the exchange happened within the first year period, it will lose 25% as well as the delivery cost.
If the exchange exceeded one year, the item will lose value depending on its condition.
In case of return, the purchased item must come with its sales slip and package. It should also look original with no signs of wear or engraving, or else it cannot be returned or exchanged.
* Please note that items will be inspected and evaluated before any purchase or exchange.
Fully Insured Delivery:
Requested products will be shipped right to your door within 48 hours. However, time may be longer depending on the product and the country you’re shipping to.
In case you weren’t available in the place of shipping while delivering the ordered merchandise, there will be many attempts to call for two to three days. If you didn’t answer, the ordered merchandise will be returned to the country of origin, and you’ll lose then 20% of its price as well as the delivery cost.
In order to avoid any mistake, please make sure to write your full address and without mistakes.
When making any purchase, you’ll receive an email receipt directly after your order is shipped along with the tracking number. In this case, you’ll be rest assured of the delivery process.
Luxury Boxes & Packaging:
The merchandise are delivered to you in a high quality, safe and luxurious boxes and packaging that preserve your orders and protect them from any damages.
They’re made from different materials like leather, velvet, as well as other strong and secure materials that protect the products and present them for you in a rich and royal packaging.
Our Atelier includes a number of expert designers and craftsmen that are specialized in unique artistic creations. We step ahead by creating unique pieces of high value, since our global expertise gives us a great potential in creation. Yet, our promise of high quality puts our team under the responsibility of precision.
Our products are made from the best materials in the world taken from the nature like the rarest and most expensive oud wood as well as the highest quality of gold, diamonds, semi-precious stones and other materials used to help in designing one of a kind pieces of art and jewelry.
Mo Geneva undertakes to provide you with high quality and authentic jewelry, made of 18K gold and diamonds of VS clarity.
In order to make purchases on the website, you will be required to provide your real personal details (full name, phone number, e.mail address, etc…) as well as your payment details that you represent and warrant are both valid and correct (card number, expiry date of the card) and the shipping information. When submitting this information, you give us the right to provide your information to third parties in order to complete your purchase.
Our website guarantees you total secure online payment by credit card. This is made possible throughout its payment system, entrusted to our banks specializing in secure online payment. Any information concerning your credit card will not be stored.