Everything you need to know about our Terms and conditions
The following Terms and Conditions and any other rules mentioned in our website form an agreement between Mo Geneva Jewelry (“Mo Geneva”, “we”, “our”, “us”) and “you”, the visitor, governing your access and use of all content and functionalities available at Mo Geneva Jewelry website (www.mogeneva.com).
By accessing and using our website, you agree and acknowledge to be bound by this Agreement, regarding the specific matters mentioned here.
Therefore, in case you disagree with these terms and policies (generally or partially), you must not use this website. This Agreement is applicable to all visitors, users and others who access or use the Service.
Secure Payments
In order to make purchases on the website, you will be required to provide your real personal details (full name, phone number, e.mail address, etc…) as well as your payment details that you represent and warrant are both valid and correct (card number, expiry date of the card) and the shipping information. When submitting this information, you give us the right to provide your information to third parties in order to complete your purchase.
Our website guarantees you total secure online payment by credit card. This is made possible throughout its payment system, entrusted to our bank specializing in secure online payment. Any information concerning your credit card will not be stored.
If you are a registered Mo Geneva user, you can be rest assured that all your personal information will be respected, protected, fully encrypted and only used to process card transactions which you have initiated.
Intellectual Property Rights
You acknowledge and hereby agree that all jewelry designs, craftsmanship, photographs, logo, copyright, trademark and other intellectual property rights, including the use of the name “Mo Geneva” is the sole property of Mo Geneva &co. Therefore, you do not have the right to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit or create derivative works contained within this website. You may not use the content of this website for any commercial purpose, including advertising activity.
The company retains full and complete title to the content available on the website, including all associated intellectual property rights and provides this content to you under a license that is revocable at any time according to its sole discretion. In case of violation, we are entitled to legal prosecution.
Shipping Information
Products will be shipped within 48 hours (time may be longer depending on the product and the country you’re shipping to).
All prices of the ordered merchandise are inclusive with VAT.
In case the customer wasn’t available in the place of shipping while delivering the ordered merchandise, there will be many attempts to call for two to three days. In case the customer didn’t answer, the ordered merchandise will be returned to the country of origin, and the customer will lose 20% of its price as well as the delivery cost.
Please ensure you complete your address details correctly when placing your order to avoid any problem when delivering the purchases.
You will usually get an email receipt of your purchase, so please be careful to enter your correct email address. You will also receive an email receipt when your order is shipped along with the tracking number. Your package is sent in a fully protected packaging to ensure safe transit and receipt as fast as possible.
Return & Exchange Policy
The company accepts returns and exchanges under the following conditions;
Merchandise purchased from Mo Geneva must be returned or exchanged within 30 days. It must be presented in its original packaging and accompanied by the appropriate sales slip. However, you will lose 20% of the product’s price as well as the delivery cost, unless we accidentally sent you a product different from the one you ordered.
If the period of the exchange happened within the first year period, it will lose 25% as well as the delivery cost.
If the exchange exceeded one year, the item will lose value depending on its condition.
In case of return, the purchased item must come with its sales slip and package. It should also look original with no signs of wear or engraving, or else it cannot be returned or exchanged.
* Please note that items will be inspected and evaluated before any purchase or exchange.
If you wish to cancel an order, please email us immediately at estore@mogeneva.com in order to cancel the purchase process. In case the order has already been dispatched, we will be unable to redirect it, therefore you’ll have to check the “Return & Exchange Policy” to know the conditions.
Legal Statement
We are not responsible if any original product seemed different than its image as this is subjective to the screen attributes.
Data and pricing may be inaccurate sometimes due to system or human error. We reserve the right to correct any error while trying to prevent them from happening in the first instance.
Prices shown may be subject to change without any prior notice.
If any purchased item became out of stock, we will notify you as soon as possible so you can pick a replacement, or you can request a special order which will take a duration of 40 days to be done and delivered right to your door. However, any special order cannot be returned or exchanged as the merchandise had been manufactured due to a personal request.
The terms and conditions aforementioned will be governed by and interpreted in accordance with the Lebanese and Emirati Law.
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